LV Logistics Caspian streamlines their CRM and sales processes with ZEST Cloudsuite
Part of Royal Dutch LV Logistic, LV Logistics Caspian was established in 2014. The company is the largest logistics service provider in Azerbaijan, with its head office in Baku. The company employs around 80 people across various locations and specialises in transport to and from the European Union and Central Asia. Known for its reliability, LV Logistics Caspian offers comprehensive logistics solutions, including customs management and handling of dangerous goods.
LV Logistics – Caspian collaborated with ZEST I/O to develop, implement and support tailored CRM software to manage their enquiries, quotations, sales orders, collaboration activities, and customer relationships. The entire project, from initial discussions to go-live implementation, was completed in approximately eight months.
Both teams engaged in open discussions, thorough process reviews, and extensive test and trial sessions. They applied a wide range of configurations to ensure all of LV Caspian’s requirements were met.
LV Logistics – Caspian has generously shared their positive experience working with ZEST I/O.
How were things before ZEST Cloudsuite?
Before implementing ZEST Cloudsuite, we relied on numerous stand-alone systems. This resulted in a disorganised customer database and made it challenging for our departments and teams to analyse data and key performance indicators (KPIs) effectively, as the information was scattered across multiple sources. The lack of integration led to inefficiencies and increased the risk of errors.
What happened next? What was the process?
Both teams collaboratively identified gaps and reviewed our requirements. The ZEST I/O team helped us refine our ideas and brought them to life during the software implementation. They also developed additional custom fields and features to enhance the software’s functionality, aligning with our future-proof strategy. This collaborative approach ensured that the final product was tailored to our specific needs. As a result, we now have a robust system that supports our growth and adapts to future challenges.
How has ZEST Cloudsuite helped you improve things?
Workflows and business activities are now more streamlined, and collaboration between different departments has significantly improved. Automation and integration have enabled us to handle new enquiries and quotations quickly. A library of customer-specific quotation templates provides us with speed and flexibility. Looking back, we can see a marked difference between the tools we used before and after implementing ZEST Cloudsuite. The new system offers greater flexibility and a more structured approach. With ZEST Cloudsuite, we now have a unified CRM platform that enhances data accuracy and provides clear insights for better decision-making. It is a robust system that supports our growth and adapts to future challenges.
If you were speaking to someone considering ZEST Cloudsuite, but maybe a little bit unsure, what would you say to them?
Our teams have praised ZEST I/O’s ability to quickly implement solutions and effectively manage our expectations. We appreciate how intuitive and easy to navigate ZEST Cloudsuite is, significantly reducing the time spent on training and continuously improving our processes. The positive feedback on customer service and overall value for money is also encouraging. With ZEST Cloudsuite, we now have a unified CRM platform that enhances data accuracy and provides clear insights for better decision-making. We highly recommend that companies considering ZEST Cloudsuite take the plunge and experience its benefits first-hand!
You can find out more about LV Logistics Caspian and their operations at: LV Logistics Caspian
If you’d like to find out you can streamline your business processes with ZEST Cloudsuite, please get in touch with our team. We will be delighted to discuss how we can help you streamline your business processes!
